Dragons furniture items will be delivered by their nominated carriers. They will contact you directly to arrange a convenient delivery date and time. If, however, the delivery is unsuccessful as nobody is at home at the agreed time or there are problems with access, the goods will have to be re-delivered and a new delivery cost charged.
 
Unwanted
 
Since all Dragons furniture items are made to order to suit your specific requirements, they are not covered by the cancellation rights applicable to ready-made goods under the United Kingdom’s Distance Selling Regulations.  Once the order is placed it is not possible to cancel.
 
Faulty or damaged
 
If your goods are incorrect, damaged or faulty please notify us my phone or email within 7 days of delivery for a full refund including carriage or exchange.  We will not be liable to you for any indirect or consequential loss, damage, or expenses arising out of any faulty or incorrect goods, and we shall have no liability to pay any money to you by way of compensation other than such refund for the goods including carriage. We shall provide refunds within 30 days of us receiving the unwanted or damaged product.